Refund policy

At AM Ceramics, each piece is made with care. If you’re not satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, undamaged, and returned in their original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds are issued to the original payment method. Please allow your payment provider time to process the refund after it has been issued.

If your order arrives damaged or you receive the wrong item, contact us as soon as possible at Amymalloy@me.com with your order number and photos of the item and packaging. We’ll work with you to make it right.

If you need to cancel or change an order, contact us promptly at Amymalloy@me.com. We’ll do our best to help if the order has not yet shipped.